Wheelhouse's Guide to "Active Revenue Management"

How to identify opportunities within your portfolio, when and how to take action, and how to communicate your decisions to your team.

Updated: Jan 14, 2025

2 minute read

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Introduction

Whether you're a seasoned Revenue Manager of 10 years or someone recently taking on the role for your team, everyone can benefit from implementing what we describe as "Active Revenue Management."

Active Revenue Management is the practical application of Revenue Management (RM) principles and techniques. It's a hands-on approach to optimizing revenue through continuous monitoring, analysis, and strategy adjustment based on real-time data and market conditions.

The passive "set it and forget it" mentality has limits - regardless of portfolio size or technology stack. For example, automated pricing engines are not yet at the point where they can understand each unique owner you serve. Or, how you might want to adjust your strategy based on something that has happened in your business. Or, how much risk you might want to take for the next two weeks, based on a big booking you just got.

Therefore, we believe that every property manager or accommodations business can benefit from having team members implement revenue practices in their daily, weekly, or monthly routines.

As with learning any new concept, the topics explored in this guide shouldn't simply be read, but are instead designed to be actively applied to your specific situation.

Therefore, if you have currently leverage any pricing or Revenue Management Software (RMS) we'd encourage you to leverage it as you read this guide.

And, while many of the images we include in this guide are from Wheelhouse, the concepts we teach here are going to be applicable to almost any RMS.

Further, if you don't yet have an RMS, our team has decided to make many of the tools detailed in this guide free, so you can improve the foundations of your portfolio immediately.

So, take your time, have fun, and if a particular section resonates with you, take time to apply those concepts to your portfolio for a few weeks as you navigate through the guide.

Content:

To provide you with a focused and actionable outline for your Revenue Management responsibilities, we've organized this course into four chapters that build progressively on each concept.

Chapter 1: Foundation

Chapter 1 of Active Revenue Management

Key terms, concepts, and tips for portfolio organization that will help you help you maximize the value of your revenue management practice

Chapter 1 - Foundation

Chapter 2: Identify

Chapter 2 of Active Revenue Management

How to focus your attention and find dates where pricing or availability adjustments will lead to higher revenue:

  • Leveraging a booking table
  • Managing expiring inventory.
  • Analyzing bookings and the pacing of bookings within the portfolio.
  • Reviewing the calendar for posted rates, blocks, or gap nights.
  • Benchmarking performance for your own portfolio, competitors, or the market/region.
Chapter 2 - Identify

Chapter 3: Intervene

Chapter 3 of Active Revenue Management

How to make adjustments on identified opportunities using the Wheelhouse method:

  • Creating frameworks for making interventions
  • Making micro-adjustments to rates on calendars for specific date ranges.
  • Adjusting length-of-stay (LoS) restrictions.
  • Modifying overall rate strategies, including base rates, and rate plans.
Chapter 3 - Intervene

Chapter 4: Communicate (Coming Soon!)

Chapter 4 of Active Revenue Management

How to communicate your decisions, reasoning, and actions to members of your team.

  • Conducting regular team meetings to discuss strategies and results.
  • Producing weekly reports on aggregate data, individual listings, and market trends.
  • Documenting strategies and maintaining historical notes.
  • Ensuring key stakeholders understand the foundations of your portfolio, including seasonality, segments, frameworks, and strategies.

Chapter 5: Processes (Coming Soon!)

Chapter 5 of Active Revenue Management

An outline for a consistent and repeatable Revenue Management processes, including:

  • Daily processes: Reviewing bookings, identifying pick-up spikes, examining the calendar.
  • Weekly processes: Conducting team meetings, analyzing reports, managing expiring. inventory.
  • Monthly processes: Performing in-depth performance reviews, adjusting long-term strategies.

Authors

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Kegan Mulholland

Revenue Manager and Head of Onboarding at Wheelhouse

Kegan is a seasoned Revenue Manager and heads the Wheelhouse onboarding team.

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John deRoulet

Sr. Director of Revenue Management Education

John deRoulet (JDR) is an expert revenue manager and sought after revenue strategist.

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Andrew Kitchell

CEO & Founder

Andrew Kitchell is CEO and Founder at Wheelhouse, a revenue management platform that serves the leading professional operators in the vacation rental, short-term, corporate rental & boutique hotel space. 

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